We block real clinical time for every appointment, and the products we use are prepared specifically for you. This policy explains how deposits, cancellations, and refunds work at Brains & Beauty Aesthetics, PLLC (“Brains & Beauty,” “we,” “us,” or “our”). Booking an appointment means you accept these terms.
The short version. Give us 24 hours’ notice to cancel or reschedule and nothing is lost. Less than that, your deposit is forfeited. Once a treatment has been performed, it is not refundable — but if something isn’t right, call us. We’d much rather see you back in the chair than have you unhappy.
Most appointments require a $50 deposit to reserve your time. Larger or longer treatments may require a higher deposit, which we will tell you at the time of booking.
We ask for at least 24 hours’ notice to cancel or move an appointment. That notice window is what allows us to offer the slot to someone else.
To cancel or reschedule, call or text 520-955-2929, reply to your appointment reminder, or email hello@brainsandbeautyaesthetics.com. Notice is counted from when we receive your message.
If you are sick, actively breaking out in the treatment area, or dealing with a genuine emergency, tell us as soon as you can. We would rather you not come in — and we routinely waive the late-cancellation fee in these situations. This is handled case by case, at our discretion, and is not a standing exception.
If you do not arrive and do not contact us, your deposit is forfeited. Repeated no-shows may require prepayment in full to book future appointments, or we may decline to schedule you going forward.
Your appointment time is your appointment time. Paperwork, consultation, and your medical evaluation all happen inside your scheduled block — there is no need to arrive early, and arriving early will not get you started sooner. Please plan to arrive at your scheduled time, not before it.
All treatments, injections, laser sessions, and other services are final once performed and are not refundable. You are paying for professional clinical time, expertise, and product — not for a guaranteed outcome.
Neurotoxin, dermal filler, PDO threads, and similar products are single-use and drawn up or opened for you specifically. Once a product has been opened, drawn, or reconstituted for your appointment, it cannot be returned, reused, or refunded, even if you change your mind before injection.
Aesthetic results vary. Factors including your anatomy, metabolism, skin type, healing response, and aftercare all affect the outcome, and no result is guaranteed. See our Medical Disclaimer.
If you experience a complication, an adverse reaction, or anything that concerns you after treatment, contact us immediately at 520-955-2929. Follow-up care for a complication is a clinical matter, and we will see you promptly.
Gift cards are non-refundable and cannot be redeemed for cash. They do not expire. Gift cards are transferable, and we are not responsible for lost or stolen cards.
Unopened, unused skincare and retail products may be returned within 14 days of purchase with a receipt, for exchange or account credit. Opened products cannot be returned for health and safety reasons. If a product is defective or you have a genuine reaction to it, contact us and we will make it right.
If we cancel or reschedule your appointment for any reason, your deposit is fully refunded or moved to your new appointment — your choice.
Every client is medically evaluated before treatment. If that evaluation determines a treatment isn’t safe or appropriate for you — a contraindication, a medication interaction, an active skin condition, pregnancy or breastfeeding, or anything else — we will not perform it. In that case your deposit is fully refunded or applied to a different service, whichever you prefer. You are never penalized for a decision we make in the interest of your safety.
Approved refunds are returned to the original method of payment and typically post within 5–10 business days, depending on your bank or card issuer. We cannot refund to a different card or as cash.
If you have a concern about a charge, contact us first at 520-955-2929 — most issues are resolved in a single phone call. Filing a chargeback for a service that was scheduled, performed, or cancelled under this policy may result in collection of the amount owed and the end of our provider relationship.
We may decline or discontinue service to anyone when treatment would be unsafe, when a client is under the influence, abusive to staff, or repeatedly no-shows. If we decline service before treatment is performed, any deposit or prepayment for services not yet rendered is refunded.
We may update this policy. The “Effective” date above reflects the current version. The policy in effect on the date you book applies to that appointment.
Brains & Beauty Aesthetics, PLLC
2984 E. Ft. Lowell Rd, Tucson, AZ 85716
Phone: 520-955-2929
Email: hello@brainsandbeautyaesthetics.com